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How To Market To Gen Z: Tips For Ecommerce Businesses

Are you struggling to reach Gen Z with your ecommerce business? Look no further! Our article provides valuable tips and strategies for effectively marketing to this demographic.

If you're an ecommerce business looking to attract the attention of the generation born between 1997 and 2012, you're going to need to rethink your marketing strategies. Gen Zers have grown up in a world of digital communication and social media. They’re known to be highly discerning consumers who are constantly seeking new, personalized experiences, such as shoppable video or live chat.

As such, it's important that ecommerce businesses are able to make their brand stand out and provide a tailored experience that resonates with Gen Z. In this article, we'll reveal some essential tips for marketing to Gen Z that your ecommerce business should start implementing today.

Understanding Gen Z: Who They Are and What They Want

Defining Gen Z: Age Range and Characteristics

First things first, it's important to understand who Gen Zers are and what they're looking for in a brand. Gen Zers are currently aged between 9 and 24 years old. They're highly tech-savvy, making up the largest digital native population, and are constantly connected to the internet through various devices. They're also hyper-aware of the world around them and have grown up in a time of social and political unrest. This has led Gen Zers to be vocal about the need for genuine connection, diversity, and inclusivity.

Gen Zers have grown up in a world that is constantly changing, and they are used to adapting quickly to new technologies and trends. They are the first generation to have grown up in a world where smartphones and social media are ubiquitous, and as such, they are highly skilled at navigating digital spaces. Gen Zers are also known for their entrepreneurial spirit, with many starting their own businesses or side hustles from a young age.

Despite their youth, Gen Zers are a force to be reckoned with. They are highly engaged in social and political issues, and are not afraid to speak up and take action. They are a generation that values authenticity and transparency above all else, and are quick to call out brands that don't align with their values.

Gen Z's Purchasing Power and Influence

Gen Zers are a highly influential group with significant purchasing power. According to a report by Bluecore, Gen Zers are responsible for around $143 billion in spending power in the US alone. Moreover, they are expected to account for 40% of all US consumers by 2020. It's clear that if ecommerce businesses want to thrive, they need to win the hearts and wallets of Gen Z.

Gen Zers are a discerning group of consumers who are not easily swayed by traditional marketing tactics. They are more likely to trust recommendations from friends and family, and are highly influenced by social media influencers and online reviews. Brands that want to appeal to Gen Zers need to be authentic, transparent, and relatable.

Key Values and Priorities of Gen Z Consumers

Gen Zers prioritize authenticity and transparency in brands. They crave experiences that are personal, unique, and relatable. They also value brands that champion sustainability, social responsibility, and inclusivity.

Gen Zers are a socially conscious generation, and are passionate about issues such as climate change, social justice, and equality. They are more likely to support brands that align with their values, and are quick to call out those that don't. Brands that want to appeal to Gen Zers need to be transparent about their business practices and values, and need to actively work towards creating a more sustainable and equitable world.

In conclusion, Gen Zers are a highly influential and tech-savvy generation that values authenticity, transparency, and social responsibility. Brands that want to appeal to Gen Zers need to be relatable, personal, and aligned with their values. As this generation continues to grow and become a dominant force in the consumer market, it's clear that businesses that fail to adapt to their needs and desires will be left behind.

Creating a Gen Z-Friendly Ecommerce Experience

Gen Zers are the newest generation of consumers, and their shopping habits and preferences are different from those of previous generations. As an ecommerce business, it's essential to cater to this demographic to stay relevant and successful. In this article, we'll explore some key strategies for creating a Gen Z-friendly ecommerce experience that will keep them coming back for more.

Designing a Mobile-First Shopping Experience

Gen Zers are mobile-first shoppers. They are constantly on their phones, scrolling through social media, and browsing online stores. They expect seamless mobile experiences and are unlikely to stick around if your site isn't optimized for mobile. To create a mobile-friendly ecommerce site, you need to use responsive web design. This means that your website will adjust to fit any screen size, whether it's a smartphone, tablet, or desktop computer. You should also optimize your site for fast load times, as slow loading speeds can be a major turn-off for mobile users. Additionally, offering a streamlined mobile checkout process is crucial for converting mobile shoppers into paying customers.

One way to improve the mobile shopping experience is by implementing a chatbot. Chatbots can answer customer questions, provide product recommendations, and even process orders. They are available 24/7 and can handle multiple conversations simultaneously, making them a valuable addition to any ecommerce site.

Integrating Social Media and Influencer Marketing

Social media and influencer marketing are critical tools for engaging Gen Zers. They are digital natives who have grown up with social media, and they use it to connect with brands and stay up-to-date with the latest trends. However, users on social media are constantly bombarded with ads, so you need to find ways to stand out from the crowd.

One effective strategy is to partner with micro-influencers who have small but highly dedicated followings. These influencers are seen as more authentic and relatable than traditional influencers, who often have millions of followers. By working with micro-influencers, you can tap into their loyal fan base and reach a highly engaged audience.

Another way to leverage social media is by integrating user-generated content into your marketing campaigns. User-generated content is any content created by your customers, such as photos, videos, or reviews. By featuring this content on your website and social media channels, you can showcase a sense of community and authenticity. This can help build trust with Gen Zers, who value transparency and authenticity in the brands they support.

Offering Personalization and Customization Options

Gen Zers value personalization and customization in their experiences. They want to feel like they are getting a unique and tailored experience, rather than a one-size-fits-all approach. Ecommerce businesses should look to offer personalized product recommendations, custom pricing options, and interactive product configurators.

Personalized product recommendations are based on a customer's browsing and purchase history. By analyzing this data, you can suggest products that are relevant to their interests and preferences. This can help increase sales and improve customer satisfaction.

Custom pricing options allow customers to choose the features they want and pay only for what they need. This can be especially appealing to Gen Zers, who are often on a tight budget and want to get the most value for their money.

Interactive product configurators allow customers to customize products to their exact specifications. For example, a clothing retailer could offer a configurator that lets customers choose the color, fabric, and style of a garment. This can help create a sense of ownership and pride in the product, which can lead to repeat business and positive word-of-mouth.

In conclusion, creating a Gen Z-friendly ecommerce experience requires a mobile-first approach, social media and influencer marketing, and personalized and customized options. By implementing these strategies, you can attract and retain Gen Z customers and stay ahead of the competition.

Effective Marketing Strategies for Gen Z

Generation Z, also known as Zoomers, is the demographic cohort succeeding Millennials. Born between the mid-1990s and early 2010s, this group of young adults has grown up in an era of rapid technological advancements, social media, and instant gratification. As a result, their preferences and behaviors differ significantly from those of previous generations. To effectively market to Gen Z, it's essential to understand their values and interests.

Utilizing Video Content and Live Streaming

Gen Zers love video content. From short-form videos on TikTok to longer videos on YouTube, video has become a primary form of entertainment for this generation. Incorporating video into your marketing campaigns is an excellent way to capture their attention. It allows you to showcase your brand's personality and create a deeper connection with your audience.

Live streaming, in particular, is a highly effective tool for engaging with Gen Z. It provides a sense of authenticity and immediacy that traditional marketing methods lack. Consider hosting a live Q&A session or streaming behind-the-scenes content to give your audience a sense of your brand's personality. You can also partner with influencers or creators who have a strong following among Gen Z to reach a wider audience.

Also don't forget about taking all that video content and making it a part of your actual site experience. Shoppable video is an effective way to turn any video asset into an evergreen piece of content your shoppers will engage with for some time. You can even create shoppable video for free with GhostRetail.

Emphasizing Authenticity and Transparency

Gen Zers value authenticity and transparency. They can sniff out inauthenticity from a mile away, so it's important to be genuine in your marketing efforts. Be transparent about your brand's values and what you stand for. Use user-generated content to showcase real experiences from your customers. This not only helps build trust with your audience but also creates a sense of community around your brand.

One way to emphasize authenticity is to showcase your brand's diversity and inclusivity. Gen Z is the most diverse generation in history, and they expect the brands they support to reflect that diversity. Make sure your marketing campaigns represent a range of voices and perspectives. This can help you connect with a wider audience and build a more loyal customer base.

Focusing on Sustainability and Social Responsibility

Gen Zers prioritize sustainability and social responsibility in the brands they support. They are passionate about environmental issues, social justice, and ethical business practices. It's important to convey your brand's commitment to sustainability and social responsibility in your marketing campaigns.

Highlight your brand's eco-friendly initiatives, such as using sustainable materials, reducing waste, or supporting renewable energy. Showcase your ethical and fair-trade practices, such as ensuring fair wages and safe working conditions for your employees and suppliers. And don't forget to highlight your efforts to support local communities, whether through charitable donations or partnerships with local organizations.

By focusing on sustainability and social responsibility, you can not only appeal to Gen Z's values but also differentiate your brand from competitors who may not prioritize these issues.

In conclusion

Marketing to Gen Z requires a deep understanding of their values and interests. By utilizing video content and live streaming, emphasizing authenticity and transparency, and focusing on sustainability and social responsibility, you can create marketing campaigns that resonate with this generation. Remember, Gen Z is a diverse and socially conscious group, so make sure your campaigns reflect those values. With the right approach, you can build a loyal customer base that will support your brand for years to come.

Engaging Gen Z Through Social Media Platforms

Mastering TikTok Marketing for Ecommerce

TikTok is a social media platform that’s taking the world by storm. If you want to appeal to Gen Zers, it's worth considering incorporating TikTok into your marketing strategy. TikTok is a platform for short-form, entertaining videos that can go viral in minutes.

Leveraging Instagram Shopping Features

Instagram is another platform that's a favorite among Gen Zers. Instagram Shopping is an excellent way to showcase your products and make it easy for users to purchase them. Make sure to tag your products in your posts and stories to make it easy for users to shop directly from your Instagram page.

Exploring Emerging Social Media Platforms

Gen Zers are always on the lookout for the latest and greatest social media platforms. Keep your finger on the pulse of emerging platforms and consider experimenting with them. Who knows – you could be the next big thing in the world of Gen Z ecommerce marketing!


Marketing to Gen Z requires a shift in strategy, but it's well worth it. By understanding the values and priorities of Gen Zers, ecommerce businesses can create engaging, personalized experiences that resonate with this influential demographic. Whether it's through a mobile-first design, partnering with micro-influencers, or emphasizing your brand's sustainability efforts, there are plenty of ways to capture the attention of Gen Z. By incorporating these tips into your marketing strategy, your ecommerce business can attract, engage, and retain Gen Z customers.

Remember what we said - video is key for this demographic! Want to connect with Gen Z over video for free? Try GhostRetail's shoppable video app to add interactive and engaging shoppable video to your site in seconds.

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