GhostRetail is now live! Read the news on Bloomberg.

Live 1:1 video co-shopping that drives incremental revenue for the world’s top retail brands.

Add a new revenue stream to in-store and ecommerce sales with the only live video shopping platform designed specifically for enterprise retailers.
Book a Demo

Convert 7.1x more by removing ecommerce friction between discovery and checkout.

Give online consumers the white-glove service they get in-store, build their carts and complete payments - without ever leaving the app.
See Features

Connect with online shoppers, face-to-face.

Humanize your brand with real sales associates and influencers in ways that text, chatbots and automated responses can’t.
Learn How
The world's largest retailers are selling live with Ghost

Live 1:1 video
co-shopping that drives incremental revenue for the world’s top retail brands.

Add a new revenue stream to in-store and ecommerce sales with the only live video shopping platform designed specifically for enterprise retailers.

Convert 7.1x more by removing ecommerce friction between discovery and checkout.

Give online consumers the white-glove service they get in-store, build their carts and complete payments - without ever leaving the app.

Connect with online shoppers,
face-to-face.

Humanize your brand with real sales associates and influencers in ways that text, chatbots and automated responses can’t.
The world's largest retailers are selling live with Ghost
The Problem

As consumer purchasing moves increasingly online, merchants must overcome challenges associated with traditional eCommerce

The Solution

A direct, live video sales channel that combines the richness and higher conversions of in-store shopping with the convenience and safety of e-commerce.

Low Conversion Rate

Increased cart abandonment and eroding customer loyalty from passive online shopping, frustrating chatbots, and friction filled checkout.

Increase Conversions

Shorten the gap by increasing online conversions with a live, human assist from purchase intent to checkout.

Smaller Average Basket Size

Absent upsell and cross-sell opportunities through traditional e-commerce, resulting in lower basket size (AOV).

Grow Basket Size

Personalized service through live video creates opportunities for cross-selling and upselling, increasing AOV and building trust with customers.

Higher Return Rates

Lack of product education and information leads to reduced buyer confidence and increasing return rates.

Build Buyer Confidence

Educate and set expectations, eliminating risk of cart abandonment and returns.

Inefficient ROI on Staff and Space

Increasing expenses demanding a need to maximize every dollar invested.

Capitalize On Resources

Leverage existing brick-and-mortar footprint and in-store associates to better convert online customers.

Low Conversion Rate

Increased cart abandonment and eroding customer loyalty from passive online shopping, frustrating chatbots, and friction filled checkout.

Increase Conversions

Shorten the gap by increasing online conversions with a live, human assist from purchase intent to checkout.

Smaller Average Basket Size

Absent upsell and cross-sell opportunities through traditional e-commerce, resulting in lower basket size (AOV).

Grow Basket Size

Personalized service through live video creates opportunities for cross-selling and upselling, increasing AOV and building trust with customers.

Higher Return Rates

Lack of product education and information leads to reduced buyer confidence and increasing return rates.

Build Buyer Confidence

Educate and set expectations, eliminating risk of cart abandonment and returns.

Inefficient  ROI on Staff and Space

Increasing expenses demanding a need to maximize every dollar invested.

Capitalize On Resources

Leverage existing brick-and-mortar footprint and in-store associates to better convert online customers.

Improve your top +
bottom 
line

Increase the value of every sale and marketing dollar you invest by maximizing the time of your sales associates, understanding real-time shopper intent, and providing merchandise advice that increases AOV and reduces returns.

Remove barriers to checkout

Seamless product catalog and payment system integration along with advanced search of all merchandise empowers associates and customers to co-shop together resulting in larger basket sizes and extremely low cart abandonment.

Foster personal, human connections. Build brand loyalists.

Enable your brand to interact with shoppers on a personal and emotional level, creating lasting, memorable impressions that influences shoppers to spend more time and money with you.

With Ghost, your customers will buy more and return less.
7.1x Increase in Conversion.
2x Increase in AOV.
2.4x Lower in Refund Rate.
Photo of Matt
"GhostRetail empowers our associates to connect with customers on their time, not ours."
Matt Nichelson, Product Manager
American Eagle Logo
Photo of Matt
"GhostRetail empowers our associates to connect with customers on their time, not ours."
Matt Nichelson, Product Manager
American Eagle Logo
Photo of Matt
"GhostRetail empowers our associates to connect with customers on their time, not ours."
Matt Nichelson, Product Manager
American Eagle Logo
Photo of Matt
"GhostRetail empowers our associates to connect with customers on their time, not ours."
Matt Nichelson, Product Manager
American Eagle Logo
Photo of Matt
"GhostRetail empowers our associates to connect with customers on their time, not ours."
Matt Nichelson, Product Manager
American Eagle Logo
Photo of Matt
"GhostRetail empowers our associates to connect with customers on their time, not ours."
Matt Nichelson, Product Manager
American Eagle Logo
The only integrated platform from discovery to checkout.
Increase customer confidence and drive deeper engagement through one-on-one, live video shopping, creating authentic selling opportunities for your brand.
Get In Touch
In-App Wallet  + Checkout
Bring your customers from discovery to checkout through the use of multiple payment options, vaulted credit card data and seamless checkout with Face ID, maintaining the connection every step of the way.
Integrated Product Catalog + Search
Your customers can browse entire product catalogs that provide real-time feedback to your associates, showing intent signals with the ability to mirror and monitor consumer browsing behavior.
Realtime Interactions + Feedback
Your associates can build shopping bags for customers, share products and have real-time insights on merchandise of interest. Consumers can simultaneously add to or remove from bag at any time, receive haptic feedback to inform of in-app activity, and provide sales associate ratings and suggestions for improvement at the end of every live session.
Appointment Booking
Flexible options that suit your needs with built-in calendar and scheduling allows your associates to work on their own time and controls your live roll-out at your own pace. Require an appointment or send codes to unlock the experience as a way to dictate when customers can shop.
Tailor fit for your brand.
Flexible white-label application that utilizes your brand assets and characteristics to reinforce the impact and impression that you want to have with shoppers.
Image of a mobile app showing a payment method selected and a shopping cart ready for checkout.Image of a mobile app scanning a barcode and pulling up the item on an online store.Mobile app showing live retail associate along with viewing an online store.Mobile screen showing booking & scheduling for shopping with an expert.Mobile app showing live chat between retail associate and shopper.
The only integrated platform from discovery to checkout.
Increase customer confidence and drive deeper engagement through one-on-one, live video shopping, creating authentic selling opportunities for your brand.
In-App Wallet  + Checkout
Bring your customers from discovery to checkout through the use of multiple payment options, vaulted credit card data and seamless checkout with Face ID, maintaining the connection every step of the way.
Image of a mobile app showing a payment method selected and a shopping cart ready for checkout.
Integrated Product Catalog + Search
Your customers can browse entire product catalogs that provide real-time feedback to your associates, showing intent signals with the ability to mirror and monitor consumer browsing behavior.
Image of a mobile app scanning a barcode and pulling up the item on an online store.
Realtime Interactions + Feedback
Your associates can build shopping bags for customers, share products and have real-time insights on merchandise of interest. Consumers can simultaneously add to or remove from bag at any time, receive haptic feedback to inform of in-app activity, and provide sales associate ratings and suggestions for improvement at the end of every live session.
Mobile app showing live retail associate along with viewing an online store.
Appointment Booking
Flexible options that suit your needs with built-in calendar and scheduling allows your associates to work on their own time and controls your live roll-out at your own pace. Require an appointment or send codes to unlock the experience as a way to dictate when customers can shop.
Mobile screen showing booking & scheduling for shopping with an expert.
Turn real time data + insights into dollars.
Understand, monitor and improve your team's performance with access to real-time metrics in a live dashboard. 
Conversion Metrics
Sales Metrics
Associate Performance
Product Metrics
Flexible Integrations
Designed to seamlessly fit into your existing techstack, plug into integrations from industry-leading partners so you can sell anytime, anywhere. Take your retail experience to the next level with unparalleled ease and convenience.
Learn More →
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