Cause sometimes shoppers need that personal touch
Connect with customers one-on-one on demand or by appointment to answer questions, show products in real time, and provide truly personalized recommendations.
With GhostRetail, you’re engaging customers in a live co-shopping end-to-end experience. Imagine an associate providing one-on-one service while walking through a store. We simulate this experience online using video and interactive tools, taking shoppers from simply browsing to checking out.
Use our library of banners, buttons, and more
Create multiple widgets to control the surface area you give each promotional callout, by product, collection, or site-wide
Turn live shopping availability on and off whenever you want
Give customers the ability to schedule a live call outside business hours
Shoppers can still freely browse your site while waiting, add items to their cart, and access or add to their favorites
Play branded videos that showcase your latest lines or promotions
Face-to-face video chat allows associates to show or demo products in real time
Associates can zap (share) collections, products, or specific details to a customer for consideration
Variants can be pre-selected when sharing a product with a customer for easy add-to-cart functionality
Shoppers can freely browse within a session to a relevant product or collection they’re interested in
Mirroring mode allows associates to follow where the shopper is going and what they’re viewing
Ease shoppers into checking out by having associates add products to a customer’s basket
Customers can also add or remove items themselves
Shoppers don’t have to leave their live shopping session to checkout
Associates can provide assistance in case of issues or errors, reducing checkout abandonment while abstracting all customer PII
If a customer wants to continue shopping, their cart remains intact after a session ends
Track the performance of your live shopping experience down to the associate level
Measure number of connected calls, wait times, number of products shown, basket sizes, conversions, and more
Build shopper confidence
Who’s got time for endless research? Live personal shopping answers Q’s in a flash, getting more shoppers to checkout.
Help shoppers make the right choice the first time. Hop on a live shopping call to track down the exact right product.
Track conversions by associate
Find your live selling superstars with sales metrics on a by-associate level.
Give shoppers a hand at every stage
Take the guesswork out of shopping. Live personal shopping rapidly moves customers from discovery to consideration to conversion.
Increase AOV with truly personalized recommendations
AI gets patterns, not preferences. Boost AOV by up to 30% with the personal touch only a live selling associate can provide.
Drive instant conversions with tailored offers
Forget one size fits all promos. Live shopping associates can hook customers up with real time discounts to close sales.
Offer a perfect hybrid between in-store and online shopping
Deliver the bespoke service shoppers are used to getting in-store, anywhere. Skip the cost of building more stores and expand virtually.
Rapidly test and deploy marketing and promotions
Never mind dev cycles: Live personal shopping lets you instantly test and get feedback on new messaging, products, and promotions.
Input a few basic metrics unique to your business and see how Ghost can grow AOV, boost conversions, and drive incremental revenue.