Cause sometimes shoppers need that personal touch
Connect with customers one-on-one on demand or by appointment to answer questions, show products in real time, and provide truly personalized recommendations.



With GhostRetail, you’re engaging customers in a live co-shopping end-to-end experience. Imagine an associate providing one-on-one service while walking through a store. We simulate this experience online using video and interactive tools, taking shoppers from simply browsing to checking out.
Build shopper confidence
Who’s got time for endless research? Live personal shopping answers Q’s in a flash, getting more shoppers to checkout.
Reduce returns
Help shoppers make the right choice the first time. Hop on a live shopping call to track down the exact right product.
Track conversions by associate
Find your live selling superstars with sales metrics on a by-associate level.
Give shoppers a hand at every stage
Take the guesswork out of shopping. Live personal shopping rapidly moves customers from discovery to consideration to conversion.
Increase AOV with truly personalized recommendations
AI gets patterns, not preferences. Boost AOV by up to 30% with the personal touch only a live selling associate can provide.
Drive instant conversions with tailored offers
Forget one size fits all promos. Live shopping associates can hook customers up with real time discounts to close sales.
Offer a perfect hybrid between in-store and online shopping
Deliver the bespoke service shoppers are used to getting in-store, anywhere. Skip the cost of building more stores and expand virtually.
Rapidly test and deploy marketing and promotions
Never mind dev cycles: Live personal shopping lets you instantly test and get feedback on new messaging, products, and promotions.
Live personal shopping brings together ecommerce with on-demand video support. Shoppers are connected with a live shopping associate who can provide product recommendations, co-browse an ecommerce site with a customer, add products to cart, and assist them through the checkout process.
Anywhere! Ghost’s live commerce app enables your live shopping associates to take calls from retail locations, ‘ghost store’ studios, customer service centers, or even at home.
Product experts are always going to be the best choice for responding to live commerce calls. You may want to hire dedicated live shopping associates, or tap into existing retail employees or customer experience team members. Live commerce calls can also be answered by influencers, giving you real ROI data on how many conversions they’re able to make.
We’ve got an ebook that lays out a roadmap of six checkpoints you’ll need to go through before launching your live personal shopping experience. Download our ebook, How to Build a Live Shopping Experience.
You can control the flow of shoppers looking for personal shopping by only offering live personal shopping appointments. Alternatively, you can present an option for shoppers to either wait for a live commerce associate to become available, or to book an appointment instead of waiting. You can also instantly turn off entry points into your live personal shopping experience as needed.
Our live personal shopping app offers a true co-shopping experience. It layers on top of your existing ecommerce site, meaning an associate can direct customers to specific product pages, add items to cart, and even checkout within a call. Customers can also browse on their own, and shopping associates can follow what pages they’re visiting to provide input and advice.
In a Zoom call or other video chat, collaborative website browsing cannot be done. Not only that, but there’s no function within the call itself to checkout. The moment a shopper hangs up, they’re on their own to complete the transaction.
Check out our help center to get your questions answered. Still need support? We got you. Reach out to help@ghostretail.com.
Input a few basic metrics unique to your business and see how Ghost can grow AOV, boost conversions, and drive incremental revenue.