How GhostRetail Works
With GhostRetail, you’re engaging customers in a live co-shopping end-to-end experience. Imagine an associate providing one-on-one service while walking through a store. We simulate this experience online using video and interactive tools, taking shoppers from simply browsing to checking out.
STEP 01
Promote live shopping throughout your site
Use our library of banners, buttons, and more
Create multiple widgets to control the surface area you give each promotional callout, by product, collection, or site-wide
Turn live shopping availability on and off whenever you want
Give customers the ability to schedule a live call outside business hours
STEP 02
Customers enter a branded waiting room
Shoppers can still freely browse your site while waiting, add items to their cart, and access or add to their favorites
Play branded videos that showcase your latest lines or promotions
STEP 03
Live associates can guide the shopping experience
Face-to-face video chat allows associates to show or demo products in real time
Associates can zap (share) collections, products, or specific details to a customer for consideration
Variants can be pre-selected when sharing a product with a customer for easy add-to-cart functionality
Browse the website with split video/web view mode or go into full video-only mode
STEP 04
Or customers can take the lead
Shoppers can freely browse within a session to a relevant product or collection they’re interested in
Mirroring mode allows associates to follow where the shopper is going and what they’re viewing
STEP 05
Shoppers and associates can both add to bag
Ease shoppers into checking out by having associates add products to a customer’s basket
Customers can also add or remove items themselves
STEP 06
Checkout takes place within the experience
Shoppers don’t have to leave their live shopping session to checkout
Associates can provide assistance in case of issues or errors, reducing checkout abandonment while abstracting all customer PII
If a customer wants to continue shopping, their cart remains intact after a session ends
STEP 07
Monitor performance in real time
Track the performance of your live shopping experience down to the associate level
Measure number of connected calls, wait times, number of products shown, basket sizes, conversions, and more
Discover why GhostRetail is trusted by some of the world’s leading ecommerce brands to deliver a tailored, reliable live video shopping experience.
