Retail

Simulate the in-store shopping experience online with live video shopping

The mall, but make it virtual. Host on-demand live video calls with online shoppers from retail stores to improve online sales performance and maximize omnichannel revenue. 

Speak with a Live Video Shopping Expert ➝

Drive online conversion rates closer to in-store numbers

Bridge the gap between in-store service and online convenience. Provide on-demand personalized support to answer questions, boost shopper confidence, and drive more conversions, more often.

Provide tailored expertise and support for bigger AOV

Stop relying on personalization at scale through AI and deliver truly tailored support on demand. Replicate the in-store experience of a sales associate pulling products for a customer or directing them to a section of the store with Ghost’s interactive co-shopping platform. Recommend products or collections, add items to cart, and checkout within a call.

Deliver enhanced in-store experiences on demand

Bring virtual shopping to the in-store experience. Route in-store shoppers to product experts to answer questions and let them check out with products shipped to their home or picked up in store. Employ top tier talent without physically having them in a retail location. 

Boost in-store employee engagement

Leverage under-trafficked retail locations to support online sales, and empower live shopping associates to become product and customer service experts. Encourage employees to become brand ambassadors, promoting live shopping and their product recommendations, through their personal networks.

Expand your brick and mortar footprint, virtually

Skip the costs and challenges of signing lengthy lease agreements and constructing new stores, and instead, bring the in-store experience to all through online video shopping. Give customers a taste of retail environments they may not normally have access to.

Sell more online, more often, with live shopping.

Accelerate conversions by providing interactive, personalized support, guidance, and product recommendations.
Power your live shopping experience with in-store retail staff, customer service teams, or dedicated live shopping assistants operating anywhere in the world - from their homes to studio spaces or 'ghost stores'.

12x

Conversion Rate Increase

40%

Increase in Average Order Value

The world’s most customer-obsessed retailers are powering
live shopping with Ghost.

Ready to offer live video shopping?

Get started now with minimal IT lift and flexible subscription plans that grow with your business - plus, 100% of transactions fees for your first $25,000 in revenue through the Ghost platform is on us.

Speak with a live shopping expert  ➝

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