Book Demo ➝
Elevate the clienteling experience beyond text or video chat
Co-shop your website with customers from anywhere in the world
Show products over video, add to bag, and checkout within a call
Use your existing clienteling tools or customer books to target high value shoppers. Send a link to Ghost’s live shopping experience through SMS, email, or chat and invite them to join a live shopping video call instantly or via appointment.
Clienteling associates can pre-pull a rack of items and direct shoppers to the corresponding PDPs during a call. Or they can follow shoppers as they browse your website, just like they would in a store, and grab additional items during a call to show them over video.
Unlike some clienteling solutions, Ghost’s all-in-one video shopping platform lets customers and associates both add products to their cart, as well as checkout within their session.
Cart abandonment is often the result of not enough information. On demand live commerce can answer questions in seconds that may have taken a shopper hours to research.
Shoppers considering multiple items may end up ordering all of them with the intent of returning some. Getting on a live commerce call helps shoppers hone in on their ideal product, boosting customer confidence to potentially drop return rates.
Whether your experience is hosted by live video commerce associates, influencers, retail staff, or customer service teams, see the number of calls connected and converted to track the real-time ROI and performance of each associate.
Point shoppers at the beginning of their buying journey to products that suit their specific needs. Answer questions and provide guidance for customers in the consideration phase to drive conversion rates of up to 40%.
AI only takes into account patterns, not preferences. Live commerce associates are able to respond to a shopper’s individual needs and suggest products that truly suit them, boosting average order values by up to 30%.
Forget one size fits all promotions. Empower live shopping associates with customer incentives to drive hesitant shoppers to hit checkout.
Give customers the flexibility of shopping anywhere, any time, coupled with the bespoke in-store service they’re used to receiving. Eliminate the need for high construction costs and long-term leases by setting up virtual ‘ghost stores’ to host live commerce calls.
Train live commerce associates on new messaging, products, and promotions. Get rapid feedback on what’s driving customer interest and conversions and scale up to your other marketing channels.
Look beyond your existing customer list and offer on-demand clienteling support to all shoppers. Provide recommendations, show products over video, and inspire shoppers to checkout within a call.
Not every personal shopping customer can make it into the store on a regular basis. Stay in touch with distant clienteling shoppers by connecting through live video co-shopping.
Live shopping lets personal shoppers enter the customer’s home from anywhere. Shoppers can ask for assistance to style an outfit based on items they already own, or show a physical space they’re looking for decor support with.
Give clienteling customers the option to jump on a live shopping call or connect with your personal shoppers on their own terms by booking an appointment. Control appointment times as well as on-demand live shopping windows.
The reality of AI-based product recommendations is they’re keyed into patterns, not shopper preferences. Live video clienteling software like Ghost lets your associates collect more information to suggest products that a shopper is more likely to convert on.
The best customers don’t need to ever set foot into a retail store, but they can experience it through Ghost’s video clienteling platform. Take shoppers on a virtual tour and pick products on the fly that suit their needs.
Not every customer or every transaction requires a one-on-one clienteling approach. But having it available sets your business apart, by making every shopper feel like a VIP when they need it.
On-demand clienteling can give shoppers quick answers to help them make purchase decisions instead of waiting for a scheduled appointment. Plus, sales associates can send links to a Ghost co-shopping experience that goes beyond the chat interactivity many clienteling tools are limited to.
Some things are easier said in conversation than typing. Video conversational commerce offers one-on-one personalized support like other conversational commerce companies, but all a shopper needs to do is speak - not type.
A missing gap with many conversational commerce platforms is how much they’re rooted in texting or static images. Video commerce lets shoppers see a product in any dimension, in real time, or even share something in their living space or closet that they need advice on.
Chat-based conversational commerce apps tend to end once the shopper has gotten information they’re looking for. Ghost lets shoppers add products to their bag and checkout, driving up to 20x higher conversion rates over typical ecommerce conversions.
Chatbots have a limited range of effectiveness when it comes to resolving customer questions. Save shoppers time trying to navigate the chatbot labyrinth and offer on-demand support with an actual human.
One major perk of conversational commerce comes down to interacting with a real person who can gather information and point shoppers in the right direction. This trust-building interaction leads to bigger basket sizes when an associate successfully recommends other products a shopper may want to try.
Sometimes a shopper just needs a little more information. Conversational commerce is an on-demand service to provide rapid answers and convert more shoppers, more quickly, dropping cart abandonment rates.
Ecommerce merchants are always looking for ways to understand what’s working and what needs work. Forget stale feedback surveys and get real-time input from customers on what they’re loving with your merchandising and site experience.
Many online shoppers will order multiple items ‘just to try’, to see products up close, or to compare items. Interacting with an associate can help shoppers narrow down what they’re looking for and potentially save them (and your business) the pain of returns.
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
How to customize formatting for each rich text
Eliminate objections by breaking down shipping, payment, and return policies
Eliminate objections by breaking down shipping, payment, and return policies
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of"
nested selector system.
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
How to customize formatting for each rich text
head
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside
of" nested selector system.
Offer white labeled live video co-shopping to online shoppers, staffed by brand ambassadors, retail staff, customer support, or influencers
Build trust and help customers find what they need fast while boosting cart sizes with thoughtful, truly 1:1 recommendations
Answer questions, suggest cross-sells, and walk customers all the way through checkout to reduce cart abandonment and lower returns
Shorten or eliminate the consideration phase of buying
