Meet the customer experience-focused Firework alternative

Both GhostRetail and Firework offer live video shopping to elevate the online customer experience. So what sets them apart? Read our Firework comparison below and learn why the world’s most customer-obsessed brands are working with Ghost.

What makes GhostRetail different?

1:1 shopping support

Add a more personal touch to the online buying journey. Take shoppers beyond the ‘all for one’ education of a livestream or shoppable video and offer real-time support and tailored service to move them from consideration to conversion.

On-demand service

Give shoppers access to live shopping agents right when they need it, instead of relying on specific event times. Or, offer customers the opportunity to book an appointment that works for their schedule.

Generate more AOV with upsells and cross-sells

Organic conversations about customer needs lead to a personalized shopping journey no machine or static video can replicate - and drive AOV increases of 40%+. 


Drive more conversions, boost AOV, and delight customers with one-to-one video shopping calls

Humanize the online shopping experience with truly personalized service, available on demand, through an interactive and intuitive interface. No signups required or apps to download - shoppers are connected to a live associate right when they need it.

Bring the in-store experience online

Share products, build bags, and complete orders within a live video shopping call. No store? No problem - Equip your customer service team to answer calls from anywhere or create a virtual store studio.

Accelerate conversions with interactive, personal support

Connect with your customers at any stage of the shopper journey to deliver personalized recommendations, answer questions, or provide a closer look at a product.

Differentiate your brand with an elevated CX

Take your unmanned ecommerce channel and make it interactive to drop return rates and boost retention and CLTV.


Speed up the time from discovery to purchase with personalized support

Livestream shopping events and shoppable video are excellent tools to drive awareness and educate customers. But shoppers with additional questions still have no easy way to get tailored answers. Offering live video co-shopping blasts away customer doubts and objections to drive more conversions, more often. 


Provide truly tailored recommendations in real time

Livestream shopping events and shoppable videos are focused on the products and message a brand wants to get across, with zero ability to take into account an individual shopper’s needs or preferences. One-on-one live shopping associates can have a conversation and ask questions to direct shoppers to more products that make sense to add to their cart, and driving bigger order values.


Offer live shopping to everyone with transparent pricing

Our success is your success. Ghost’s transparent pricing includes unlimited seats and access to our training academy for every live shopping associate. Plus, there’s no cap on the number of calls you host - make live shopping accessible to everyone.


Accelerate the success of your live shopping experience with in-depth guidance and resources

We’re the product experts on how to make live video shopping successful - not you. So we bring our extensive knowledge to the table for every customer, designing promotional strategies, launch plans, training, and more that will help your live shopping channel take off.


We’re here to help you launch, perfect, and scale your live shopping sales channel

Our Merchant Success and Customer Support teams go well beyond onboarding, bringing their expertise to every element of the live shopping experience.

Dedicated Merchant Success Manager 

Our Enterprise customers work closely with a Merchant Success Manager on everything from training and launch strategies to best practices for hosting calls, promoting your service, and guidance on new features in the Ghost platform.

Responsive support provided from day 1

We provide an expert team to guide you every step of the way so you’re up and running in no time - from setup to rollout and beyond. Need help on the fly? We offer direct customer support access to both your administrators and associates.

Ghost Academy access included

We often use a ‘train the trainer’ approach for bringing live shopping to your business, with unlimited access to a helpful resource library of best practices, guides, videos, and more. 

Launch a live one-to-one shopping experience to drive more conversions, boost AOV, and delight your customers

Our live shopping experts are happy to answer any questions. Plus, pay zero transaction fees for the first $25,000 of revenue generated through Ghost.

GhostRetail vs. Bambuser FAQs

What is the Bambuser app?

How are GhostRetail and Bambuser different?

What is the difference between Bambuser pricing and Ghost’s pricing?

Does GhostRetail offer livestream one-to-many shopping?

Who is Bambuser best for? 

How can I talk to someone about GhostRetail?

GhostRetail vs. Firework FAQs

What is the Firework app?

What’s the difference between Firework and GhostRetail?

What is the difference between Firework pricing and Ghost’s pricing?

Does GhostRetail offer livestream one-to-many shopping?

Does GhostRetail offer shoppable stories?

Who is Firework best for?

How can I talk to someone about GhostRetail?