ChangeLog

Customer Experience

Our log with all changes to our platform, including product improvements, updates, and fixes related to each new addition.

1.1.10

November 22, 2022

Fixes

  • Bug fixes and improvements.

1.1.9

November 16, 2022

New Features

  • Direct link feature support so that links generated in the dashboard can launch the experience for the customer.

1.1.8

November 10, 2022

Fixes

  • Updated the text on the join queue screen to provide more detail on how to join.
  • Fixed case of am + pm in store hours.

New Features

  • Customers will now be brought back to the initial website after the call is complete instead of back to the lobby.

1.1.7

November 2, 2022

Fixes

  • Adjusted text in waiting room on mobile devices to provide cleaner layout.
  • Fixed several responsive issues when the window is resized while in the experience.
  • Fixed an issue where video input options wouldn’t display properly in Firefox.
  • Fixed an issue where mic and camera permissions dialog would display before permission prompt was displayed.
  • Adjusted text in lobby to provide clearer indication of open and close hours.

New Features

  • Added copy to store hours to include the next available day of the week that the shop is open when a customer enters the lobby outside open hours.

1.1.6

October 21, 2022

Fixes

  • Fixed an issue where the microphone would transmit for a moment before the countdown was complete when connecting a call.

New Features

  • Customer video will display as paused for the associate when they background their window or open another tab while on a live call.

1.1.5

September 23, 2022

Fixes

  • Fixed an issue where customers would get a white screen if their location was blocked by certain browsers.
  • Fixed an issue where geolocation would get stuck if it wasn’t detected by adding a timeout.
  • Fixed an issue where call timer would continue after associate ended the call.

1.1.4

September 8, 2022

Fixes

  • Fixed an issue where the customer's camera would not preview in the lobby after they had disabled and re-enabled permissions.
  • Fixed an issue where customers were not able to enter an emoji in the name field.

New Features

  • Added additional error handling for incorrect name field entries.

1.1.3

August 28, 2022

Fixes

  • Fixed an issue the appointment link wouldn’t redirect correctly if https:// wasn’t included in the URL.
  • Enhanced the product selection zapping to include more context when being received by the customer.
  • Fixed an issue where video control buttons would sometimes display on the background video in Safari.
  • Fixed an issue where the customer audio would stop sending in Safari in iOS when they open a separate tab or background the browser.

1.1.2

August 11, 2022

Fixes

  • Fixed an issue where customers couldn’t connect on a call after the associate ended the previous call in less than 10 seconds after connecting.
  • Fixed an issue where customers video would still be displaying on their screen after the call was complete.
  • Fixed an issue with customers connecting from Firefox where they were unable to connect on a call after the previous call was ended by the associate.

New Features

  • Customers can now see merchant theme colours when hovering and interacting with buttons.

1.0.2

July 23, 2022

Fixes

  • Fixed an issue with the training mode parameter in the merchant URL

Widget

  • UI improvements

1.1.1

July 22, 2022

Fixes

  • Fixed an issue where the associate would lose checkout steps if customer turns off video or mic during checkout
  • Fixed an issue where customer thumbnail video is cut off on mobile devices
  • Fixed an issue where checkout button was cut off on some mobile devices

1.1.0

July 20, 2022

Fixes

  • Fixed an issue where calls wouldn’t always connect if the customer was using Firefox.

New Features

  • Customers can now expand the video panel to full screen.
  • Customers can now change the device input for their microphone and camera so that they can use external devices.

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